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| Surrounded by charts right after our move last year (10dpIUI #4) |
Warning: the following post is just me complaining about my job. I try to limit my work talk on here as much as possible, but things have gotten so bad, I have to write about it today.
I have a love/hate relationship with my job. And these days, the hate is winning over the
love.
I love the complexities of a difficult clinical case. I love meeting someone who feels hopeless
with their medical problems and giving them the keys to a solution. I love the challenge of figuring out how to
get someone motivated and involved in managing their own medical problems. I love it when I know I’ve made a difference
in someone’s life, even if it’s just because I did something as simple as
listen to them when they needed it. I
love it.
There are the patients who don’t care. The ones who blame me (or the entire
healthcare system) for their problems.
The ones who say things like, “If you want to pay for my meds, I’ll take
them, but otherwise I’m not going to,” as their breath reeks of tobacco. But I knew I’d have those challenges when I
signed up for this job. And I have
gotten better at being able to distance myself from those patients. I no longer find myself getting upset because
I care more about their health than they do, and that makes it much easier to see these patients and not have it ruin my entire day.
What I didn’t expect was the fact that it’s getting harder
and harder to practice medicine. I’m
scheduled to see a patient every 15 minutes.
My job isn’t just to prescribe a couple of pills and move on – there’s a
lot to talk about, and sometimes 15 minutes just isn’t enough. I usually can make up the time when someone
doesn’t show up for their appointment, but I never have time to write notes
during the day to document each visit.
As someone who bills Medic.are, I have to follow their rules for
billing. Which means that I have to have
all this stuff in my notes from each visit that has nothing to do with the care
I gave, but I have to have it in there to support the level of service I
bill. So in addition to the 15 minutes
of direct patient contact, I have about 5-10 minutes of documentation for each
patient. And then there’s the paperwork
outside of the patient contact – I have anywhere from 30-60 minutes worth of
“nonrevenue generating” paperwork to do every day. If your insurance company doesn’t want to pay for the drug or test your
doctor thinks you need, your doctor has to spend 5-10 minutes filling out a
form, or even longer waiting on hold to talk to someone with your insurance
company, to try to convince them otherwise.
And we have to do that for free.
What other profession that bills for services does that? Why is it that
doctors are supposed to do so much work for free, and why is it poor form for
us to talk about that? I or one of my
partners have to be available at all hours for calls. If you’re my patient, you can reach me at 2am
to talk about anything, even if it’s not an emergency. And I can’t charge you for it, even if it was
a frivolous call that could have waited until normal business hours. Again – can you imagine how much your
attorney would charge if you called her at 2am? Add in the fact that our crappy electronic
medical records system – that was supposed to make things faster – has made
things even slower. (For those of you in
the medical field – I’ve done EMR before.
I love it. I couldn’t wait to get
it again. We’ve been on it now for over
5 months and I still hate our system.)
I have more paperwork to do in a day than I can possibly get
done. And now the administrators are
telling us we need to see more patients, we need to get our paperwork done more
quickly, and we also need to serve on committees, and do volunteer work, and
complete more after hours training. In
the meantime, I have no time to do any reading that might be relevant to my
job. I get weekly emails with updates on
the latest journal articles; I used to read these every day, and then do extra
reading on top of that to stay up to date.
I currently have over 45 of those emails unread in my inbox, so who
knows what I’m missing. I know I’m not
as good a doctor as I could be, because things fall through the cracks because
I’m trying to do too much. And it’s not
because of Finn – he’s almost always asleep by 8pm these days. It’s because all my downtime has to be spent
doing paperwork. Paperwork that, for the
most part, has absolutely nothing to do with the actual business of caring for
patients and everything to do with business of health insurance.
Last year we ran our numbers against a national databank and
discovered that I’m more productive (I see more patients on a daily basis) than
95% of the doctors in my field in the country do. And yet I make less than 75% of them. My salary is the same now as it was when I
started over 7 years ago. Exactly the
same. And yet I’m being told I don’t see
enough patients, I don’t bill enough, and I need to do more, more, more.
Recently it’s just gotten to be too much. Our current way of doing things can’t continue. And so, at our monthly meeting
Wednesday, I let our office administrators have it. As one of my partners pointed out, the fact
that we’ve stayed here as long as we have shows that we want to be here. But at some point, wanting to be here isn’t
enough. And while I know that the state
of medicine is similar everywhere in the country these days, and I’d just be
trading one set of problems for another if I left, at least I’d be paid more
and work less if I joined a different practice.
When I used to dream of being a doctor, I never dreamed of
the work life I have now. The older
doctors, the ones who were around before all the regulations, say it didn’t
used to be this way. My particular
practice has it worse than others, just because of the type of medicine we
practice, but it’s getting worse for everyone.
I can’t imagine what else I would do if I hadn’t become a
doctor, but I would urge anyone thinking of medicine as a career to look
elsewhere. I’ve actually contacted the
manager of a drug company to ask if they’re hiring physicians. I’d hate that job. But at least I’d have a life outside of work.
And that’s just sad.
After over a year of promising to get a meeting scheduled
with the head administrator, it’s finally being scheduled (I tend to be the
driving force in our office, and while I was distracted with being pregnant and
then being a new mom, not much got done).
I’m in the process of drafting an email to the administrator outlining
our specific problems. And making it
clear that while we don’t want to leave, it’s getting to the point where it
would be crazy to stay. It’s possible
that they might be able to do something to make things better. I’m willing to give them a little time to
try.
In them meantime, I’m just trying to stay afloat at work and
trying to be fully present with Finn when we’re together so he'll never realize how stressed out I am. Exercise is pretty much out of the picture. Reading for pleasure? Not so much. I do get to watch tv, but usually while I'm doing paperwork, so I can only really watch things I've seen before, since I really can't pay close attention. I anticipated I might go 6 months between hair cuts when I had Finn. I never anticipated I'd have such little free time with just one baby. Especially one baby who is such a good sleeper.
If you’re still reading – thanks for listening. It felt good to get it out of my system. Maybe tonight insomnia and headaches will leave me alone so I can finally get a good night's sleep for the first time in weeks.